Frequently asked questions

Sales FAQs

My small business has less than 10 employees. Is Ivoryware going to be afordable?


Absolutely! Ivoryware has strategic relationships with managed service providers of all sizes which are able to provide minimal licenses to small business clients at a significant discount. Get in touch with us and we will pick a qualified small business to assist for you!




Do I have to use the Ivoryware platform, or can we leverage our internal LMS?


Yes! Ivoryware's entire course catalog is created in-house by our security engineers paired with an information security media specialist. This gives us tremendous control and flexibility with all of our lessons. All Ivoryware lessons are SCORM compliant and come with excellent interactions and grade book integration capabilities.




What is Ivoryware's behavioral-based dark web monitoring, and why is it beneficial?


Our dark web practice is designed to uncover negative user behaviors that lead to company credentials ending up on the dark web for sale. This is tremendously useful to a security awareness program in that it allows you to educate high-risk users on acceptable use of business credentials, with evidence of a compromise. In addition, dark web records serve as an alert to force password changes to prevent account takeover.




How is Ivoryware different?


How much time do you have?!

Ivoryware was born of dissatisfaction towards the current security awareness training industry! From our security reinforcement program, which delivers real-time threat lessons directly to critical users with absolutely no management necessary from an admin, to our test-out simulator, which gives technical staff the ability to PROVE they do not need recurring training, we have so many unique value offerings!




How many packages do you offer?


We have no intentions of nickel and diming our clients with complex and challenging-to-understand packages with several add-ons designed to start you out with a small package and slowly work in high-margin extras.

Instead, we have one package inclusive of all Ivoryware solutions at a price that annoys our competitors, as the price tag is most often lesser than their “basic” package.




How technical do I need to be to run a phishing simulation test?


Not at all! Our platform comes pre-built with ready-to-run social engineering tests that are as simple as 3 or 4 clicks!




We have strict compliance requirements regarding security awareness training. Will Ivoryware check all of our boxes?


In most cases, Absolutely! Our training strategies go well above and beyond minimum compliance requirements. In addition, we have excellent lessons for FERPA, HIPAA, PCI-DSS, SOX, and more.





Support FAQs

Does the Ivoryware platform support most browsers?


Absolutely! Our entirely cloud-based platform is more than functional with most browsers.




Is the platform SSO ready?


Absolutely! We use a very modern and robust IAM solution that creates a simple single-sign-on experience for your users. If you choose not to use it, we have a manual authentication procedure as well for convenience.




Do I have to use the Ivoryware platform, or can we leverage our internal LMS?


Yes! Ivoryware's entire course catalog is created in-house by our security engineers paired with an information security media specialist. This gives us tremendous control and flexibility with all of our lessons. All Ivoryware lessons are SCORM compliant and come with excellent interactions and grade book integration capabilities.




How much does support cost?


We hate that this is a popular question, but it is. Ivoryware support is free! We are so confident in our platform and the ease of use that comes with it, we don't charge our clients for any support needs.




Phishing simulation emails are showing immediately as opened and clicked. Why is that?


More than likely, you have an email security appliance picking up the controlled malicious email and flagging it as SPAM. Make sure to whitelist the domain of the sending profile you choose before sending out the campaign!




Do Ivoryware phihsing simulations use real emails?


Yes! All pre-built templates use domains owned and operated by Ivoryware, meaning there is no attack risk when whitelisting domains associated with our campaigns.